Card Holder Agreement
Introduction
By purchasing and/or receiving the VIP Savings Network Discount Card (“Card”) as a gift or a promotion, you are agreeing to the following specific terms and conditions of the Cardholder Agreement, You understand that Southwest Savings Network LLC, the parent Company of VIP Savings Network (“Company”) and his subsidiaries, vendors, merchants, retailers, sponsors, and partners make available online information and services to cardholders of this program (“Program”). By ordering or purchasing the VIP Savings Network Discount Card, submitting your information, or using the VIP Savings Network Discount Card you are indicating that you are 21 years old or older and agree to be bound by this Agreement. You acknowledge that the Agreement may be modified or terminated at any time. Any changes will appear on the www.vipforme.com website (“Site”). It is your responsibility to refer to the Agreement prior to using the card. You will be deemed to have accepted any change to this Cardholder Agreement if you continue to use the Card after that change has been posted.
VIP Savings Network Discount Card
The VIP Savings Network Discount Card is a fee-based program offered by Southwest Savings Network, LLC that provides Cardholders with savings and benefits offered by participating subsidiaries, vendors, merchants, retailers, sponsors, and partners online and on merchant locations serving different industries around the El Paso Area.
Eligibility
The applicant who is 21 years old or older is eligible to purchase and or receive the VIP Savings Network Discount Card.
Card Purchase
When you purchase the VIP Saving Network Discount Card, you must provide Company with accurate and complete information (including but not limited to name, e-mail address, shipping address) and advise Company of any changes by contacting Card Services.
Company will use this information to create your account and, where applicable, mail you a card and materials. You will receive Card materials that may include, but not limited to, a Card with your card number, inserts containing subsidiaries, vendors, merchants, retailers, and information about sponsors. When buying online, over the phone, or with a mail-in application, the Card materials will be shipped within 2 to 3 weeks from time of purchase. If you are renewing your Card, you will receive your Card and materials in 2 to 3 weeks from time of renewal.
When you purchase your Card online, you will be asked to create a password to view your account. You may not select a password that violates anyone’s right or one that, in Company’s sole discretion, Company considers offensive, improper, or inappropriate. If you do so, Company may modify or delete it.
When you purchase your card on line or over the telephone, you will be asked to select a secret question and secret answer. Your secret answer will allow you to retrieve your password in case you forget it.
Each order is for single Cardholder only. Company does not permit the sharing of your Card, number, password, or discount with any other person. If Company reasonably believes that any of your card materials are being used in any of these ways, Company reserves the right to cancel your Cardholder rights immediately. If you believe someone has used any of your Card materials without your authorization, please contact Card Services immediately.
Contacting Card Services:
- By e-mail at vip[@]vipsavingsnetwork.com - A representative will contact you via e-mail within 48 hours.
- By telephone at (915) 845-4847 - Monday to Friday 9am to 6pm (MST)
- By mail at: VIP Savings Network
4727 Osborne Dr Ste B400
El Paso, TX 79922
Fees
Eligible individuals can sign-up for a 1-year Card. The current retail price of the Card (“Fee”) is $29.95. You agree to pay the Fee when the charge is incurred. The 1-Year Card is valid for period of at least 12 month from the purchasing date, as noted on the expiration date listed on the Card.
Card Use
Your VIP Savings Discount Card and your card number are your keys to savings, benefits, and services. Carry the Card with you at all times. The Card is nontransferable and may only be used by the person whose name is printed on the front of the card.
To Use your card at participating vendors, merchants, retailers, sponsors, and partners you must show your Company VIP Savings Network Discount Card before you make a purchase at participating vendor, merchants, retailer, and partner. A vendor, merchant, retailer, and partner have the right to deny a discount of you do not present your card before payment. A vendor, merchant, retailer, and partner may reserve the right to ask for you valid identification to verify if you are a rightful Cardholder. Some vendors, merchants, retailers and partners will swipe your Card through their terminals in order to track purchases and use of the Card. They will not use the Card as a form of payment. Company uses this information to track vendor, merchant, retailer, and partner performance to analyze offer and discount to better serve your needs. The Uses of the VIP Savings Network Discount Card at participating nightclubs, bars, cafés, dance club, pubs, or any establishment where alcohol beverage are served: The cardholder must present a valid VIP Savings Network Discount Card and a valid identification to receive free or discounted admission to the above mention venues. THE COMPANY AND PARTICIPATING VENDOR, MERCHANT, RETAILER AND PARTNER ARE INDEPENDENT CONTRACTORS. COMPANY IS NOT LIABLE FOR ANY PRODUCTS OR SERVICES PROVIDED BY ANY VENDOR, MERCHANT, RETAILER, AND PARTNER.
Expiration and Cancellation
Your Card will expire on the date printed on the front of the card which is at least 12 months from the date of the purchase. Company reserves the right to terminate your Card at any given point in time if we determine that you have violated any provision of this of this Agreement.
Refunds
The refund policy allows Cardholders that had paid Company the Fee the ability to claim the Fee refund* within 30 days of purchasing a Card. Card must be returned to Company before refund is submitted.
Note: Shipping and handling, and application processing fee charges are non-refundable.
In order to receive any refund, you must first return your Card to:
VIP Savings Network
VIP Card Services
4727 Osborne Dr. Ste B400
El Paso, TX. 79922
Company is not responsible for any shipping charges you will incur in connection with the return of your card.
Lost or Stolen Cards
If your Card is lost or stolen, unfortunately, it will not be replaced. However, you will be able to purchase a replacement card for $10. In order for you to qualify for this benefit, the lost/stolen card must have at least 6 months of validity and have been registered. The option to replace your card will only be made available to you once per year per household. All replacement cards must be purchased and picked up at the VIP offices. There will be no exceptions made to this policy.
The VIPSavingsNetwork.com Website
The VIPSavingsNetwork.com website (“Site”) offers the most up-to-date information on savings and partner benefits offer by participating merchants. We take reasonable efforts to maintain the currency of our database of sponsors and their discounts. However, Company is not responsible for third parties’ restrictions or changes to their offers not communicated to the Company. As a Cardholder you will have to login to access certain section of the Site, using the Card number on your Card. In order to login to your account you will have to set-up a password. Cardholders who purchase or activate their Card online or by phone will be asked to create a password as part of their purchase or activation process. If you forget your password, upon verification that you are the rightful owner of the account, Company will e-mail your password to the e-mail address you provided during the order process or activation. You will be verified by answering your secret question.
You may access the Site to edit and update your account information and communication preferences. When changing information on your account you agree to provide accurate and complete information. Cardholders can search for savings and participating sponsors online. When you wish to purchase goods or services online at the Site or at sponsor’s website, you may be required to enter you Card number in order to receive the discount. Even though Company takes efforts to keep the listing of sponsors and savings up to date, Company is not responsible for incorrect or incomplete information regarding the sponsors or its discount. You may submit corrections to Sponsors and/or vip@vipsavingsnetwork.com
The Site may be used to contact the Card Services Department for questions, concerns, or suggestions e-mail vip[@]vipsavingsnetwork.com. An agent will answer your e-mail within 72 hours. In addition, as a Cardholder you agree to be bound by Terms of Use Agreement on the Site.
Merchant, Vendor, Retailer, Sponsor, and Partner Disputes.
Company is not responsible if a vendor, merchant, retailer, sponsor, or partner changes it’s discount due to new ownership or acquisition. If you have a dispute with a vendor, merchant, retailer, sponsor, or partner, report the concern to Company and Company will take commercially reasonable efforts to solve the dispute on your behalf.
You may report disputes with vendor, merchant, retailer, sponsor, or partner by contacting Card Services. Reports must be submitted and mailed in written form with the following information:
Merchant name, merchant address, date of purchase, discount denied, and purchase information.
COMPANY AND ITS VENDORS, MERCHANTS, RETAILERS, SPONSORS OR PARTNERS ARE INDEPENDENT CONTRACTORS, COMPANY IS NOT LIABLE FOR ANY PRODUCTS OR SERVICES PROVIDED BY OR THROUGH ANY VENDOR, MERCHANT, RETAILER, SPONSOR, OR PARTNER OF THE DISCOUNT PROGRAM, OR ANY ERROR, OMISSION, OR INACCURACY IN ADVERTISING MATERIAL OR FOR ANY LIABILITY RESULTING DIRECTLY OR INDIRECTLY FROM PRODUCT OR SERVICE PROVIDED BY ANY SPONSOR OR OTHER THIRD PARTY IN CONNECTION WITH THE DISCOUNT PROGRAM.
E-Mail Policy and Communication Preferences
Cardholders have the option to receive Company e-mail and/or mobile phone updates when they order or activate their Cards online. Company uses these updates to provide additional savings, special offers, site upgrades, new features, events, promotions, and more. You have the option to e-mail us to opt out from receiving these e-mails using the link at the bottom of the promotional e-mail you may receive. You also have the option to e-mail Card Services to opt out receiving the mobile phone messages. Cardholders can also update these preferences logging into their account on www.vipforme.com
Company reserves the right to e-mail your with information essential to your participation in our program ( for example, information on lost passwords, Card shipment information and Card expiration/renewal). You will not have the option to opt-out of e-mails of this nature.
If you purchase the VIP Savings Network Discount Card Through an affiliate link, the affiliate may have the right to communicate with you via a “welcome” e-mail sent by Company. This “welcome” e-mail is subject to Company’s e-mail polices. For questions about any e-mail that you receive please contact Services. For more information, please visit www.vipforme.com
Bulk Enrollment
Company permits certain sponsors, schools, travel agencies, and other third-party organizations (“Bulk Partners”) to purchase the VIP Saving Network Discount Card in large quantities and to resell or distribute them to the Bulk Partner’s customer base (“Bulk Enrollment”). In connection with a bulk Enrollment, Company collects from the Bulk Partner the necessary information to mail a Card and materials. If you have received VIP Savings Network Discount Card, the Bulk Partner may have enrolled you in the program and submitted your information to Company, but only after receiving authorization from you to do so. The Bulk Partner, Not Company, is liable if the Bulk Partner failed to receive your consent. Once we receive your information, it will be governed by our Privacy Policy. As a Bulk-Purchased Cardholder, you cannot request a Fee refund.
Changes to offers by vendor, merchant, retailer. Sponsor, or partner
Offers made available through the VIP Savings Network may change from time to time. Company reserves the right in its sole discretion to change the offers and/or participating vendor, merchant, retailer, sponsor, or partner at any time. In addition vendor, merchant, retailer, sponsor, or partner may elect to change offers from time to time. Company will make commercially reasonable efforts to make appropriate updates to the Site to reflect offers and/or sponsor changes. For a listing of current offers cardholders should visit www.vipforme.com. If you become aware of a discontinued offer not listed, please notify Company by sending an e-mail to vip@vipsavingsnetwork.com or contacting Card Services. Company undertakes no obligation to provide a replacement or substitute offer discontinued.
Privacy Guidelines
By using the Company VIP Savings Network Discount Card you acknowledge that any information we receive from or about you through the Card will be treated according to our Privacy Guidelines at www.vipforme.com
Note: All information contained and or collected within this application will shall be used to direct savings and discount to you the Cardholder.
